NORTH LONDON THERAPY PRACTICE

WEBSITE TERMS AND CONDITIONS

These Terms and Conditions apply to the use of this website and to enquiries, bookings, and services arranged through North London Therapy Practice (“the Practice”, “we”, “us”, “our”).

By accessing this website, submitting an enquiry, booking an appointment, or otherwise using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree to them, you must not use this website or book services through it.

 

1. ABOUT THE PRACTICE

North London Therapy Practice provides therapy rooms, administrative support, practice infrastructure, and an online platform through which clients may find and book appointments with practitioners.

Practitioners working through the Practice may include, but are not limited to:

• psychotherapists

• counsellors

• psychologists

• psychiatrists

• coaches

• wellbeing practitioners

• other allied professionals

Unless explicitly stated otherwise in writing, all practitioners listed on this website or working from the Practice do so as independent self-employed professionals and not as employees, workers, partners, or agents of the Practice.

Each practitioner is solely responsible for:

• their own clinical decisions and professional conduct

• their own professional registration, where applicable

• their own supervision arrangements

• their own insurance

• their own compliance with the ethical standards of their professional body

• their own record keeping, confidentiality obligations, and legal responsibilities in relation to clinical work

The Practice does not provide clinical supervision or assume responsibility for the content, quality, outcome, or suitability of any practitioner’s therapeutic, coaching, psychiatric, psychological, or other professional services.

2. NO CRISIS OR EMERGENCY SERVICE

The Practice and the practitioners working through it do not provide a walk-in emergency, crisis, or urgent response service.

Our website, email inboxes, voicemail, contact forms, reception services, and online booking systems are not monitored as emergency channels.

If you are in crisis, feel at immediate risk, believe someone else is at immediate risk, or require urgent mental health support, you should not wait for a response from the Practice or a practitioner. You should contact the appropriate urgent service immediately.

NHS guidance says to call 111 for urgent mental health help, and 999 or attend A&E if there is immediate danger or an emergency. Samaritans can be reached free on 116 123, 24 hours a day. (nhs.uk)

3. USE OF THIS WEBSITE

This website is provided for general information only.

Nothing on this website constitutes:

• medical advice

• psychiatric advice

• psychological advice

• therapeutic advice

• crisis support

• diagnosis

• treatment

• a guarantee of outcome

Content on this website is not a substitute for professional assessment, medical advice, or emergency support.

While we make reasonable efforts to keep website content accurate and up to date, we do not warrant or guarantee that the website, its content, practitioner profiles, pricing, availability, or other information are complete, accurate, current, or error-free.

We reserve the right to amend, remove, suspend, or update website content, practitioner listings, fees, services, and availability at any time without notice.

 

4. NO THERAPEUTIC RELATIONSHIP CREATED BY WEBSITE USE

Use of this website, sending an enquiry, completing a contact form, exchanging emails, speaking to reception, or booking an initial appointment does not in itself create a therapeutic relationship.

A therapeutic or professional relationship arises only when:

• a practitioner has agreed to work with you; and

• any required assessment, consent, and practitioner-specific contracting process has been completed

The therapeutic contract is between the client and the individual practitioner unless expressly stated otherwise.

 

5. ELIGIBILITY AND ACCURACY OF INFORMATION

By booking or enquiring through the Practice, you confirm that:

• the information you provide is true, accurate, and not misleading

• you have authority to provide that information

• if booking on behalf of another person, you are authorised to do so

• if booking for a child or dependent, you have lawful authority and responsibility to arrange that booking

We reserve the right to decline, cancel, or delay an enquiry or booking where information is incomplete, inaccurate, inappropriate, or raises safeguarding, legal, or operational concerns.

 

6. BOOKINGS AND APPOINTMENTS

Appointments may be arranged through:

• this website

• our booking system

• email

• telephone

• directly with a practitioner

• via reception or administrative staff

Appointment availability is not guaranteed until confirmed.

Session lengths may vary by service and practitioner. Unless otherwise specified, standard therapy appointments are usually 50 minutes.

The Practice reserves the right to refuse or cancel a booking where:

• the selected practitioner is unavailable

• payment is not made when required

• the booking is unsuitable for the requested service

• the client behaves abusively, threateningly, or inappropriately

• the booking appears fraudulent or misleading

• there are safety, safeguarding, legal, or operational concerns

 

7. FEES AND PAYMENT

Fees are set either by the individual practitioner or by the Practice, depending on the service.

Fees may change at any time. The fee applicable to your appointment will usually be the fee confirmed at the time of booking unless otherwise notified.

Payment is required:

• in advance

• at the time of booking

• before each session

• immediately after each session

• by card, bank transfer, direct payment link, or other approved payment method

Where payment is due and is not made in full and on time, we reserve the right to:

• cancel the appointment

• refuse entry to the session

• withhold future bookings

• suspend ongoing appointments

• retain any deposit where permitted

• pursue unpaid sums

Any bank charges, failed payment charges, chargeback costs, or collection costs reasonably incurred as a result of non-payment may be added to the amount due where lawful.

 

8. STRICT CANCELLATION AND RESCHEDULING POLICY

8.1 Minimum notice required

A minimum of 48 hours’ notice is required to cancel or reschedule any appointment.

Notice is only effective once received by the Practice or the practitioner through the agreed contact method. A message sent outside working hours will be treated as received when opened during the next working period unless expressly acknowledged earlier.

8.2 Less than 48 hours’ notice

If you cancel, rearrange, reduce, abandon, or fail to attend an appointment with less than 48 hours’ notice, the full fee for the appointment will be charged.

8.3 Non-attendance

If you do not attend an appointment for any reason, including where you forget, oversleep, misread the date or time, are delayed, are travelling, are double-booked, experience non-emergency work conflicts, or fail to access an online session correctly, the full appointment fee remains payable.

8.4 Late arrival

If you arrive late, the session will still end at the original scheduled time unless the practitioner agrees otherwise. The full fee remains payable.

8.5 Online session access issues

For online sessions, clients are responsible for ensuring they have suitable internet access, a working device, privacy, and correct joining details in advance. Technical issues on the client side do not remove the obligation to pay for the booked session.

8.6 Illness, childcare, transport, work, and personal circumstances

The cancellation policy applies regardless of the reason for cancellation, including illness, childcare difficulties, work commitments, transport disruption, travel changes, or forgetting the appointment, except where the practitioner expressly agrees otherwise.

8.7 Practitioner discretion

Any waiver or reduction of a late cancellation fee is entirely at the discretion of the individual practitioner or the Practice and does not create an ongoing precedent.

8.8 Deposits and prepaid sessions

Where sessions are prepaid, a late cancellation or non-attendance may result in the session being forfeited.

8.9 Practitioner cancellation

If a practitioner cancels, reasonable efforts will be made to offer an alternative appointment. The Practice’s liability in such circumstances is limited to refunding any fee already paid for the cancelled appointment or arranging a replacement appointment where appropriate.

9. ONGOING THERAPY AND REGULAR APPOINTMENT SPACES

Where a client is offered a regular weekly or recurring appointment slot, that slot is reserved specifically for that client.

Repeated cancellations, repeated late cancellations, repeated non-attendance, non-payment, prolonged gaps in attendance, or persistent difficulty engaging may result in the regular slot being withdrawn.

The Practice or practitioner may decide that continued work is no longer viable where attendance or payment is inconsistent.

 

10. CLIENT CONDUCT

Clients and all website users must behave respectfully towards practitioners, staff, and others.

We reserve the right to refuse service, end communication, cancel appointments, or terminate ongoing arrangements where a person behaves in a way that is abusive, aggressive, threatening, discriminatory, sexually inappropriate, persistently disruptive, dishonest, or otherwise unreasonable.

This includes behaviour by email, phone, text, social media, online meetings, or in person.

Any criminal, threatening, or safeguarding-related concern may be reported to the appropriate authorities.

 

11. CHILDREN, YOUNG PEOPLE, AND DEPENDANTS

Where services are provided to a child or young person, the Practice and/or practitioner may require evidence of parental responsibility, legal authority, identity, consent arrangements, and other information before commencing work.

The practitioner may decline to begin or continue work where consent, safeguarding, or legal responsibility is unclear.

Practitioners may have separate terms for work with children, adolescents, couples, families, or groups.

12. CONFIDENTIALITY

Practitioners are expected to maintain client confidentiality in line with legal and ethical obligations. However, confidentiality is not absolute.

Information may be disclosed without consent where the practitioner or Practice considers this necessary or appropriate, including but not limited to:

• where there is concern about serious risk of harm to the client or another person

• where there are safeguarding concerns involving a child or vulnerable adult

• where disclosure is required by law

• where there is a court order or other lawful demand

• where disclosure is necessary for the establishment, exercise, or defence of legal claims

• where limited information must be shared for administrative, insurance, complaint handling, or regulatory purposes

Where appropriate and practicable, concerns about disclosure will usually be discussed with the client first, but this is not guaranteed.

13. DATA PROTECTION AND PRIVACY

We process personal data in accordance with our Privacy Policy.

ICO guidance explains that privacy information should clearly tell people how their data is used, who it is shared with, how long it is kept, and what rights they have. (ICO)

For website and administrative purposes, the Practice will generally act as a data controller in relation to enquiries, bookings, contact details, payment-related administration, and website-generated data.

In relation to clinical notes, assessment material, and therapeutic records, the individual practitioner will usually act as their own data controller unless expressly stated otherwise.

Clients may therefore be subject to more than one privacy notice or data handling arrangement depending on the service and practitioner involved.

 

14. PRACTITIONER STATUS AND LIMITATION OF RESPONSIBILITY

The Practice provides premises, administration, and platform support. The Practice does not guarantee:

• the availability of any particular practitioner

• any particular therapeutic modality

• any specific result or outcome

• that any practitioner is clinically suitable for every individual

• that therapy, coaching, psychiatry, counselling, or psychology will meet a client’s expectations

To the fullest extent permitted by law, the Practice excludes liability for:

• the acts, omissions, advice, treatment, or conduct of independent practitioners

• clinical decisions made by practitioners

• dissatisfaction with a practitioner’s style, approach, or availability

• indirect or consequential loss

• loss of profit, reputation, opportunity, goodwill, or data arising from use of the website or services

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or fraud.

 

15. COMPLAINTS

If you have a complaint about administration, reception, booking systems, room use, or Practice operations, you should contact the Practice directly.

If your complaint concerns the clinical work, conduct, or professional judgement of an individual practitioner, the complaint may need to be raised directly with that practitioner and/or their professional body or insurer, as appropriate.

The Practice may, at its discretion, assist in directing a complaint to the relevant person, but does not assume liability for resolving practitioner-specific clinical complaints.

16. INTELLECTUAL PROPERTY

All content on this website, unless otherwise stated, belongs to the Practice or is used with permission. This includes text, branding, logos, design, graphics, downloads, and layout.

You may not reproduce, republish, copy, adapt, distribute, store, scrape, or commercially exploit any part of this website without prior written permission.

17. THIRD-PARTY LINKS AND SYSTEMS

This website may link to third-party websites, booking systems, payment processors, video platforms, maps, or external resources.

We are not responsible for the availability, security, content, terms, privacy practices, or performance of third-party platforms. Use of those systems is at your own risk and subject to their own terms.

18. WEBSITE AVAILABILITY AND SECURITY

We do not guarantee that this website will always be available, uninterrupted, secure, or free from bugs, malware, or errors.

You are responsible for using appropriate security protections on your own device and internet connection.

We reserve the right to suspend, restrict, or withdraw the website or any part of it at any time.

19. TERMINATION OR WITHDRAWAL OF SERVICE

The Practice or practitioner may decline, suspend, or end services where reasonably necessary, including where there are:

• unpaid fees

• repeated cancellations or non-attendance

• abusive or unsafe behaviour

• safeguarding or legal concerns

• conflicts of interest

• boundary concerns

• service limitations

• reasons why another service may be more appropriate

Where appropriate, reasonable notice will be given, but immediate termination may occur where justified.

20. CHANGES TO THESE TERMS

We may update these Terms and Conditions at any time.

The most current version will appear on this website and will take effect from the date of publication.

Continued use of the website or services after updated terms are published constitutes acceptance of those updated terms.

 

21. GOVERNING LAW

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.

 

22. CONTACT

North London Therapy Practice
North London Therapy Practice
danny@therapynorthlondon.com
020 8058 1616

 

CANCELLATION AND APPOINTMENT POLICY

STANDALONE WEBSITE VERSION

By booking an appointment through North London Therapy Practice or with a practitioner working through the Practice, you agree to this Cancellation and Appointment Policy.

1. 48 hours’ notice is required

A minimum of 48 hours’ notice is required to cancel or rearrange any appointment.

2. Less than 48 hours’ notice

Where less than 48 hours’ notice is given, the full appointment fee will be charged.

3. Missed appointments

If you fail to attend an appointment, forget the appointment, or do not access an online session successfully, the full fee remains payable.

4. Late arrival

Late arrival does not extend the appointment and does not reduce the fee.

5. Online sessions

Clients are responsible for ensuring they have a working device, internet connection, privacy, and correct joining details. Client-side technical difficulties do not remove the obligation to pay.

6. Discretion

Any exception to this policy is entirely at the discretion of the practitioner or the Practice and is not guaranteed.

7. Repeated cancellations or non-attendance

Repeated late cancellations, repeated non-attendance, or repeated payment issues may lead to withdrawal of ongoing appointments or loss of a regular session space.

 

PRIVACY POLICY

NORTH LONDON THERAPY PRACTICE

This Privacy Policy explains how North London Therapy Practice collects, uses, stores, and shares personal data.

Under ICO guidance, privacy information should be transparent and should explain what data is collected, the purpose for processing, lawful basis, retention, sharing, and the rights individuals have. (ICO)

 

1. WHO WE ARE

For website, enquiry, booking, and administrative purposes, North London Therapy Practice is the data controller of the personal data it collects and uses for those purposes.

Contact details:
North London Therapy Practice
danny@therapynorthlondon.com
020 8058 1616

If you engage with an individual practitioner, that practitioner will usually be a separate data controller in relation to your clinical information, therapeutic records, assessment notes, and treatment-related communications unless expressly stated otherwise.

2. THE DATA WE MAY COLLECT

We may collect and process the following categories of personal data:

• name

• address

• email address

• telephone number

• date of birth

• emergency contact details

• booking and attendance records

• payment and billing information

• communications sent to us by email, phone, text, forms, or booking systems

• website usage information

• IP address, device/browser data, and cookie-related data where applicable

• limited health or special category information where necessary to manage an enquiry, booking, suitability, safety, or accessibility

If you work with an individual practitioner, they may separately collect clinical and sensitive personal data, including health information and therapy records, under their own professional and legal responsibilities.

3. HOW WE COLLECT YOUR DATA

We collect personal data when you:

• visit our website

• submit a contact form

• email or call us

• book or request an appointment

• sign up to receive communications

• pay for services

• communicate with reception or administrative staff

• interact with third-party systems we use for booking, forms, invoicing, or online meetings

 

4. HOW WE USE YOUR DATA

We may use personal data to:

• respond to enquiries

• assess whether a service or practitioner may be suitable

• arrange, confirm, reschedule, and manage appointments

• communicate with you about services, bookings, or operational issues

• take payment and maintain billing records

• maintain internal administrative records

• improve website performance and user experience

• manage complaints, disputes, incidents, and safeguarding concerns

• comply with legal, regulatory, insurance, and professional obligations

• establish, exercise, or defend legal claims

 

5. LAWFUL BASES FOR PROCESSING

Depending on the circumstances, we may rely on one or more of the following lawful bases under UK GDPR:

• contract where processing is necessary to take steps at your request or to provide services

• legitimate interests where processing is necessary for the running of the Practice, administration, service management, record keeping, security, and responding to enquiries

• legal obligation where processing is necessary to comply with legal or regulatory duties

• consent where consent is specifically requested, for example in relation to certain marketing communications or optional cookies

• vital interests where necessary to protect someone’s life or serious safety

Where special category data is processed, an additional lawful condition will also be relied upon where required.

 

6. WHO WE SHARE DATA WITH

We may share personal data where reasonably necessary with:

• the relevant practitioner

• reception or administrative staff on a need-to-know basis

• third-party booking, calendar, payment, website hosting, email, form, or video platform providers

• accountants, insurers, legal advisers, or professional advisers

• regulators, courts, law enforcement, safeguarding authorities, or other bodies where legally required or justified

• service providers who help us run the Practice

We do not sell personal data to third parties.

7. CLINICAL DATA AND PRACTITIONERS

Where you engage with an individual practitioner, that practitioner is usually independently responsible for their clinical records and confidential notes.

This means:

• the Practice may hold limited booking and administrative data

• the practitioner may separately hold clinical and sensitive personal data

• requests concerning therapy notes or clinical records may need to be directed to the practitioner

 

8. DATA RETENTION

ICO guidance states that privacy information should explain retention periods or the criteria used to determine them. (ICO)

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to satisfy legal, insurance, regulatory, tax, safeguarding, complaint-handling, and operational requirements.

Retention periods may vary depending on the type of data, the service involved, and whether the data is held by the Practice or by an individual practitioner.

Where exact retention periods are not stated, we will retain data according to the nature of the data, the purpose for which it was collected, legal obligations, limitation periods, insurance requirements, and regulatory expectations.

 

9. DATA SECURITY

We take reasonable technical and organisational measures to protect personal data from unauthorised access, misuse, loss, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

 

10. YOUR RIGHTS

Under UK GDPR, individuals may have rights including:

• the right to be informed

• the right of access

• the right to rectification

• the right to erasure

• the right to restrict processing

• the right to object

• the right to data portability in some circumstances

• rights in relation to automated decision-making, where applicable

Some rights are subject to legal limitations and exemptions. ICO guidance also notes that certain exemptions under the Data Protection Act 2018 may apply in some circumstances. (ICO)

To exercise your rights, contact us using the details above. We may need to verify identity before responding.

 

11. COMPLAINTS ABOUT DATA USE

If you have concerns about how your personal data is handled, please contact us first.

You also have the right to complain to the Information Commissioner’s Office.

 

12. COOKIES AND WEBSITE TRACKING

Our website may use cookies or similar technologies for essential website functionality and, where applicable, analytics, performance, or marketing purposes.

ICO guidance says privacy and cookie information should be transparent, accessible, and easy to understand. (ICO)

If you use non-essential cookies, analytics cookies, Meta Pixel, Google Analytics, or similar tools, you should ensure your cookie banner and cookie policy are configured accordingly.

 

13. THIRD-PARTY SERVICES

Where you use links, embedded tools, maps, or third-party booking/payment/video services through our website, your data may also be processed by those third parties under their own privacy terms.

 

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always appear on our website.

 

WEBSITE AND CLINICAL DISCLAIMER

Last updated: [Insert date]

The information on this website is provided for general information only.

It is not intended to amount to medical advice, psychiatric advice, psychological advice, counselling advice, psychotherapy advice, diagnosis, treatment, crisis support, or any other form of professional advice on which you should rely.

No material on this website should be treated as a substitute for consultation with an appropriately qualified professional.

While we make reasonable efforts to update the information on this website, North London Therapy Practice makes no representations, warranties, or guarantees, whether express or implied, that the content is accurate, complete, or up to date.

Use of this website, sending an enquiry, reading a practitioner profile, or booking an appointment does not guarantee that a particular service or practitioner will be suitable, available, or appropriate.

No therapeutic relationship is created solely by:

• visiting this website

• completing a form

• emailing or calling us

• booking an assessment or initial session

Any therapeutic or professional relationship is formed only once the relevant practitioner agrees to work with you and any required contracting process has been completed.

North London Therapy Practice is not an emergency or crisis service. If you require urgent mental health support, NHS guidance is to use 111 for urgent help and 999 or A&E for emergencies. Samaritans can be contacted free on 116 123 at any time. (nhs.uk)

To the fullest extent permitted by law, North London Therapy Practice excludes liability for any loss or damage arising from reliance on website content, interruption of website access, or the acts or omissions of independent practitioners using the Practice.

Nothing in this disclaimer excludes liability where it would be unlawful to do so.

SHORT WEBSITE FOOTER VERSION

You may also want this shorter version in the footer or booking area:

Important: Practitioners working through North London Therapy Practice are generally independent professionals responsible for their own clinical services, records, insurance, and professional obligations. We are not a crisis service. If you need urgent mental health support, contact NHS 111, and in an emergency call 999 or attend A&E. Late cancellations with less than 48 hours’ notice and missed appointments are charged in full. Please see our full Terms, Cancellation Policy, Privacy Policy, and Disclaimer.

FINAL NOTES FOR YOUR WEB TEAM

Before publishing, update these placeholders:

• practice legal name

• address

• email

• phone

• company number if applicable

• cookie/analytics wording based on what is actually installed

• whether practitioners are always independent, or whether any are employed

• whether some services are provided directly by the Practice rather than the practitioner

The one area to be especially careful with is this: if any therapists are actually employed, engaged as workers, or presented in a way that implies the Practice clinically provides the service itself, your independent-practitioner wording should be adjusted so it stays accurate.

I can turn this into a clean website-ready version with separate pages and short intro text for each page.